Privacy Policy

Silkgrovemanor respects the privacy of guests, patrons, and visitors across our casino hotel resort at 47B Lygon Street, Carlton VIC 3053, Australia. This policy explains how we handle personal information collected on premises, through phone communications, and via our informational website. We apply reasonable safeguards aligned with operational needs and local regulations in Australia, aiming to protect confidentiality while supporting high-quality hospitality and security.

Information we may collect includes identification details presented at entry for age verification, contact data provided for concierge assistance or stay inquiries, booking preferences shared by phone, and operational records related to in-person transactions at hotel reception, restaurants, bars, and event facilities. We also maintain security footage within common areas to support safety, incident review, and compliance with applicable rules.

We use this information to provide requested services, manage reservations and schedules, coordinate events and catering, support valet and concierge, enable responsible gambling oversight, maintain the security of gaming areas, and satisfy regulatory obligations. Our team may analyze aggregated metrics to improve guest experience, optimize staffing, and refine venue offerings without identifying individuals where feasible.

Personal information can be shared with trusted service providers supporting our operations, such as payment processing partners for in-person charges, security contractors, and technology vendors who assist with systems maintenance. Disclosures may also occur when required by law or to protect the rights, safety, and property of guests and staff. When sharing information, we aim to limit data to what is necessary for the relevant purpose and to ensure appropriate confidentiality undertakings.

Data retention periods vary based on legal requirements, operational necessities, and dispute-handling timeframes. Identification data for age verification may be stored in accordance with venue rules, while transactional records can be retained for accounting and audit purposes. Security footage is retained for a limited duration unless needed for investigation or lawful requests. When information is *** longer required, we take steps to de-identify or securely dispose of it in line with industry practices.

Your choices include requesting access to or correction of your personal information, asking about our data handling practices, and updating communication preferences for informational messages. To exercise these options, contact our team by phone or email using the details below. We will respond within reasonable timeframes consistent with applicable Australian law and our operational obligations as a casino hotel resort.

Cookies and similar technologies may be used on our website to measure traffic, maintain essential functionality, and understand interest in our pages. These tools support performance and usability. You can adjust browser settings to manage cookies, though certain site features may function differently as a result. See the cookie notice in our site banner for a concise summary.

Our operations emphasize responsible gambling: gaming areas admit adults 18+ with identification checks at entry, and all gaming activity takes place within the complex. Staff can provide information about support resources on request. Room availability, inclusions, and pricing are shared by phone to ensure clear, personalized information.

Contact: Silkgrovemanor, 47B Lygon Street, Carlton VIC 3053, Australia. Phone: + (61) 41 795-83-20. Email: silkgrovemanor@hotmail.com. If this policy changes, updates will appear on this page with an updated effective date.